Online Programs
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PRIVACY POLICY
Effective Date: 25/09/20
Protecting your privacy: End Physio & Pilates Physiomoves ABN 29 185 393 646, 325 Boundary Street, West End Qld 4101 ("us, we, our", End Physio or Pilates Physiomoves ) are committed to protecting the information about you that we collect, store and use when you provide it to us at our web and mobile sites: www.endphysio.com, www.endphysio.com.au, www.pilatesphysiomoves.com.au.
We manage your information in accordance with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth). This document describes how we manage any personal information we have collected about you from the Website.
By accessing the Website you accept the terms and conditions of its use, and consent to the collection, use and disclosure of your personal information in accordance with this privacy policy and the terms and conditions of use of the Website.
If you have questions or complaints regarding our privacy policy or practices, or believe that your privacy has been breached, please contact us at emma@najman.com.au and provide details of the incident so that we can investigate it. We request that all complaints be made in writing, so that we can be sure about the details of the complaint. We will treat your complaint confidentially, investigate your complaint and aim to ensure that we contact you and your complaint is resolved within a reasonable time (and in any event within the time required by the Privacy Act, if applicable).
When you register, or when you register your interest to sign up in the future, you will be asked to complete an online form to submit different information about you to us. Such information includes:
• your name;
• your contact details such as your telephone number, physical address and email address;
• your date of birth;
• information that allows us to process your payment to us, such as bank account details and credit card information.
If you do not provide us with the necessary information, you may not be able to complete the registration and receive the information from us.
If you make purchases on our online store, then you will be asked to complete an online form as part of the purchase. We may collect information such as:
• your name;
• your contact details such as your telephone number and email address;
• information that allows us to process your payment to us, such as bank account details and credit card information; and
• your delivery address.
• We collect, hold and use your personal information for a number of purposes, as outlined below: Providing services to you.
In general, we use the information that we collect to:
• assist us in providing services to you;
• contact you or respond to your queries;
• display, update and maintain the content of the Website;
• tailor your experience of the Website and our communications to you; and
• send information about future events, regular email communications or newsletters (both electronic and hardcopy) outlining news, services or events.
We may also use the information that we collect from you:
• For our internal administrative, marketing and planning requirements;
• to compile and report statistics, with all the relevant personal and/or proprietary information de-identified prior to the completion of such statistics; and
• for purposes that are expressly permitted under any agreement with you.
• We do not disclose contact information about you publicly or to other third parties by us unless it is authorised or required by law (or when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on us in relation to the Website) or as otherwise outlined in this policy.
• From time to time, we may also disclose your personal information (on a confidential basis) to agents and others that we use in the ordinary operation of our business, such as account and billing, marketing and promotion, user experience research and surveys, website hosting and support and maintenance. We will only disclose your information to the extent required for the limited purpose of the third party providing services contracted to us so that we may service you.
If End Physio or Pilates Physiomoves is involved in a merger, acquisition, or sale of all or a portion of its assets, your PII or other information may be part of the transferred assets.
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We may also disclose aggregated data (in a form that does not identify you individually) to our advisors for the purposes of conducting market and user experience analysis.We will use reasonable endeavours to only collect information directly from you. If you are disclosing details of another person (for example, a minor on whose behalf you are registering), it is your sole responsibility to ensure that that person understands and consents to the collection, use and disclosure of their personal information in the manner set out in this policy.
We may use Google Analytics Advertising products: Remarketing with Google Analytics and Google Analytics Demographics and Interest Reporting. Google Analytics collects data about our site traffic via Google Advertising cookies and anonymous identifiers. Data collected via these Google products is not linked with any personally identifiable information you submit while on our Website. If you wish to opt out of the Google Analytics data collection, you may do so on Google's website at https://tools.google.com/dlpage/gaoptout/.
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As is true of most web sites and mobile applications, we and, in some instances, our third party tracking-utility partners gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We use this information, which does not identify individual users, to analyze trends, to administer the Website, to track users' movements around the Website and to gather demographic information about our user base as a whole.
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Technologies such as: cookies, beacons, tags and scripts are used by End Physio, Pilates Physiomoves and any partners (marketing and development partners), affiliates, or analytics or service providers (online customer support provider, email marketing system). These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
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We may use cookies for authentication purposes and to tailor the site to user preferences. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited.
The Website includes Social Media Features, such as the Facebook Like button. These features may collect your IP address, which page you are visiting on our Website, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Website. Your interactions with these features are governed by the privacy policy of the company providing them.
We may use your personal information to provide you with material, promotions and communications from time to time about services and products available to you from us, or to invite you to continue to use our services. This information will only come from us. We will not on-sell your personal information to other providers without your consent.
You may opt out of receiving promotional materials from us at any time by contacting us at emma@najman.com.au, or by following the 'unsubscribe' link on the relevant promotional emails.
We will take all reasonable steps to protect the information we hold about you from unauthorised access, use and disclosure, however we cannot guarantee that our systems and stored data will be completely free from third party interception or are free from corruption.
Certain parts of the Website (such as those parts that require you to provide us with your credit card number) provides the ability for you to transmit information to our Website in an encrypted form by using secure socket layer technology (SSL). However, other parts of the Website are not protected by any form of encryption to protect information you send from your computer to us over the Internet. Further, no method of transmission over the Internet, or method of electronic storage, is 100% secure. In light of this, we cannot ensure or warrant, and do not warrant, the security or privacy of your personal information, including payment and account details. You transmit this information at your own risk. If you have any questions regarding security you can contact us at emma@najman.com.au.
You are solely responsible for maintaining the security of your passwords and/or any account information. We will destroy or de-identify your personal information when it is no longer needed or required to be kept by law or to provide services to you. We will also preserve the content of any email or information you submit if we believe we have a legal requirement to do so, or if any form of email abuse is suspected.
If you use our Website to link to another site we encourage you to view their terms and conditions of use, privacy policies and security statements before disclosing any of your personal information on those sites.
It is your responsibility to advise us of any changes to your personal details to ensure we can keep our records accurate and up to date. If you wish to access the information we hold about you, please submit a request at emma@najman.com.au. If you believe that the personal information we hold about you is incorrect, you are entitled to request amendment of such information. If we do not agree that there are grounds for amendment, then we will add a note to the personal information stating that you disagree with it. You may also request that we delete the personal information that we hold about you. Please note that if we delete your contact information, we may not be able to provide you with the subscribed service.
If you request us not to use personal information in a particular manner or at all, we will adopt reasonable measures to observe your request but we may, to the extent permitted by law, still use or disclose your information if you subsequently consent to the disclosure or we believe the use or disclosure is reasonably necessary to assist a law enforcement agency or as otherwise required or authorised by law. If you know the information we hold about you is not accurate or complete, please notify us. We will respond to requests for access within 30 days.
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We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
If you have any concerns about how we handle your personal information or require further information, please contact emma@najman.com.au. Also use this contact if you no longer consent to receiving marketing material from us.
This document represents our policy as at 25/09/20. We may change this document from time to time to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a prominent notice on this Website prior to the change becoming effective. Although we intend to observe this policy at all times, it is not legally binding on us in any way. From time to time we may regard it as necessary or desirable to act outside the policy. We may do so, subject only to any statutory rights you have under the Privacy Act or other applicable legislation. We encourage you to regularly review this statement to inform yourself of any amendments.
Emma Najman, End Physio and Pilates Physiomoves (ABN: 29 185 393 646)
Phone number: 0413 899937
Copyright © [25/09/20] End Physio, Pilates Physiomoves ABN 29 185 393 646. All rights reserved.